Permitted Uses

  1. The videos, demos, and contents included with all of our products are legally protected by copyright. All rights except those explicitly specified are expressly reserved.
  2. Our products and their contents may not be modified, reproduced, duplicated, extracted, sold, published, converted to other formats, or otherwise distributed in any medium or format. We are the exclusive source for these products, and we do not sell them via distributors or resellers. They may not be incorporated into other products, packages, or software, and they may not be resold in any form.The videos may not be added to repositories or posted/distributed in any way.
  3. Our products may only be used for "live" presentations by the customer (including streaming). If your presentation will be recorded for distribution, the recording may not include our videos. Our videos must be removed from any recording before it is posted or distributed.
  4. Presentations using our collections or videos are restricted to a traditional audience for a training or presentation. The presentation may not be accessible to the general public. It cannot, for example, be used for a YouTube live streaming event or any other event with unlimited, open participation from the public.
  5. Our products are licensed to the individual customer and are for use by that customer only. If you are interested in a bulk purchase for your institution, please email dvd@viscog.com.


Troubleshooting

If you have trouble using one of our products, please check the Frequent Questions page for troubleshooting tips that almost always resolve the problems. If those tips do not help, please email us and we will work with you to rectify the problem. If you have questions about the contents of our products, you can learn more about them on our Products page and on our Home page. Please read about our products and their contents before placing your order -- we cannot grant refunds for purchases of our downloadable products.


Privacy

We consider all information provided by our customers to be confidential. We process credit cards directly on Authorize.net, one of the most trusted names in card processing. After your purchase is completed, we do not save or store your credit card information. We will securely store your email address and contact information for our records, but under no circumstances will we sell any of this information to any third party. Note: If you purchased a downloadable DVD via FlickRocket (our download option before August 2016), they will have access to your email address for technical support purposes. They assured us that they do not sell or distribute customer emails in any way.